Last updated 1 May 2026
Privacy Policy
Your privacy is fundamental to our clinical trust. This document outlines how Sareng Medical Equipment collects, processes, and protects your personal data.
Who We Are
Sareng Pty Ltd, trading as Sareng Medical Equipment, supplies medical consumables and equipment to customers across Australia. ABN: 31 604 638 628. Contact: info@sareng.com.au or 1800 633 338.
Personal Information We Collect
We may collect contact names, organisation details, job titles, email addresses, phone numbers, delivery and billing addresses, order details, quote requests, payment and transaction references, account notes and communications with us.
How We Collect Information
We collect information when you place an order, request a quote, create a trade account, contact us, subscribe to updates, use our website or deal with our staff. We may also receive information from payment, delivery, ecommerce, CRM or fraud prevention providers used to operate the website.
Why We Use Information
We use personal information to process orders, provide quotes, manage wholesale accounts, arrange delivery, respond to enquiries, keep business records, improve our website, prevent fraud, comply with legal obligations and send relevant business communications where permitted.
Disclosure
We may share information with service providers who help us operate the business, including ecommerce platforms, payment processors, delivery providers, IT hosting providers, accountants, professional advisers and regulators where required by law.
Overseas Disclosure
Some website, payment, analytics, cloud or email providers may store or process information outside Australia. The countries involved should be confirmed before launch and listed here where practicable.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No online transmission is completely secure, so customers should avoid sending sensitive clinical or patient information through website forms unless specifically requested.
Access and Correction
You may request access to personal information we hold about you or ask us to correct it by contacting info@sareng.com.au. We may need to verify your identity before responding.
Complaints
If you have a privacy complaint, contact us first so we can investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
Cookies and Analytics
Our website may use cookies and analytics tools to operate the site, remember preferences, understand traffic and improve the customer experience. Specific providers should be listed here when selected.
Policy Updates
We may update this policy when our business, website, providers or legal obligations change. The latest version will be available on this website.